DE node 30 issue

Update #1

Dear customers,

we investigate a issue on node DE30 that affects single DE, shared DE20 and the VPS hosted on it.

We working on it

Posted on 06/04/2017


Update #2

Our on staff technicals are at the rack now and check

Posted on 06/04/2017


Update #3

Node DE30 gives a kernel panic at boot, our technicals are working on it.

Posted on 06/04/2017


Update #4

Dear customers,

there was a issue with the kernel update today, our technicals are close to get this fixed and the server should be back online in the next minutes after boot

Posted on 06/04/2017


Update #5

All servers and services are back online. We are sorry for the issue caused.

Regards

team OwnCube

Posted on 06/04/2017


This issue has been fixed!

Node AT20

Update #1

Dear customers,

we investigate a issue on our node AT20, that also affects shared-at20, single AT and VPS hosted on it. Server pings but does not response to services. Our technicals check this already.

Regards
Team OwnCube

Posted on 28/03/2017


Update #2

We still investigate this. Websites give: 403 Forbidden at the moment.

Posted on 28/03/2017


Update #3

We have found the issue and our techs are working on the fix. We expect the services back online at ~ 08:00

Posted on 28/03/2017


Update #4

last fixes on the server side have been done. We are now reboot the server.

Posted on 28/03/2017


Update #5

Systems are back online and working. We are sorry for the issue caused.

If you still have any issues, please contact us via ticket

Regards
Team OwnCube

Posted on 28/03/2017


This issue has been fixed!

DE CLOUDS mysql upgrade

Update #1

Dear customers

we are running a mysql upgrade on DE CLOUDS PERF3. All Admin accounts and our single de-cloud server will be not available for some minutes, during the upgrade.

Because it was an urgent upgrade, we were unable to announce it sooner.

Thank you for your understanding.

Regards

Team OwnCube

Posted on 23/03/2017


Update #2

All Upgrades are completed and all clouds are back online. Downtime we had: 1min 29seconds.

If you still have any issue, please open a support ticket

thank you

Regards

Team OwnCube

Posted on 23/03/2017


This issue has been fixed!

DE single NEXTCLOUD move to business

Update #1

Dear customers.

As we announced on Monday already, we move the single DE NEXTCLOUD server to our new performance nodes.
This will cause a downtime because of sync and dns updates and we are sorry for this. Single BUSINESS SLA customers are not affected and moved already to a working system.

We will update the status when its completed

Regards

Team OwnCube

Posted on 15/03/2017


Update #2

Move completed.

If you still cant connect, please open a support ticket, thank you

Posted on 15/03/2017


This issue has been fixed!

DE nodes - Apache und PHP upgrades

Update #1

Dear customers,

we are running web server and PHP updates today on all DE servers. We have finished 90% already and only DE20 and DE21 is left.

We will get sure that the upgrade does not cause a long downtime for your service.

Our Team will update the status when all servers are finished.

Thank you for your understanding.

Regards
TEAM OwnCube

Posted on 14/03/2017


Update #2

All updates are done. If you have any issue, please create a ticket. thank you

Have a great day

Regards

TEAM OwnCube

Posted on 14/03/2017


This issue has been fixed!

DE20 MYSQL

Update #1

Dear customers

we are currenlty run a mysql upgrade on DE20 that will take some time. During this time mysql is not available.

We update the status when the upgrade is done

Regards

TEAM OwnCube

Posted on 13/03/2017


Update #2

upgrades done and all services back online

Posted on 13/03/2017


This issue has been fixed!

Update on oc-is20

Update #1

There's a current update on oc-is20, it will be accessible again soon.

Posted on 01/03/2017


Update #2

System back online

Posted on 01/03/2017


This issue has been fixed!

Single DE Update

Update #1

There's a current update on Single DE, it will be accessible again soon.

Posted on 01/03/2017


Update #2

Updates done

Posted on 01/03/2017


This issue has been fixed!

HK issue

Update #1

Dear customers

We investigate a issue on node HK12.

If we have any update from the DC we will update the status.

Posted on 27/02/2017


Update #2

We have found the issue that is caused by a damaged switch.

We ordered a replacement that should arrive in the next hours.

Posted on 27/02/2017


Update #3

New switch hardware in place and node is back online

we are sorry for the issue caused

Posted on 27/02/2017


This issue has been fixed!

Shared ES20 reboot

Update #1

Dear customers,

because of security and kernel updates we will restart the Node ES20 shared in the next minutes.

The downtime should be only 1-3 minutes and we are sorry for this, but its required to reboot instant.

Thank you for your understanding

Posted on 09/02/2017


Update #2

Server ES20 is back online. Downtime was 45seconds.

have a great day

Posted on 09/02/2017


This issue has been fixed!

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